Room rates may vary depending on the day and number of individuals staying in a single room. You must modify your reservation in order to accommodate extra people. Any additional fees will be disclosed to you before your amended reservation is confirmed.

The voucher is non-transferable and can only be used by the person whose name is indicated on it. As such, please make sure that you have keyed in the correct guest details when purchasing the voucher.

If your preferred date is not available, please choose another date. An advance reservation of five days is required and subject to room availability.

Please refer to your package inclusions. Depending on the hotel or resort, you may be able to add a meal upon arrival. Contact the hotel or resort directly one or two days prior to your stay to learn more.

It is listed on the offer page. After making your reservation, you will receive a confirmation email with the contact information.

You will receive your booking confirmation email within 5 minutes of making your booking. Please check your junk/spam email folder in case your spam filter has accidentally caught the booking confirmation email.

• Try checking your junk/spam email folder in case your spam filter has accidentally caught the booking confirmation email.
• If you are still unable to find your booking confirmation email, get in touch with our customer support for assistance.

Any additional costs will be disclosed to you before you make a reservation and in your email of confirmation.

To request for early check-in or late check-out, please get in touch with the hotel or resort personally one or two days prior to your arrival for assistance. Please note that this is subject to room availability. Our hotels or resorts will try their best to accommodate your request.

It depends on the policy of the hotel or resort. Children's supplementary expenses, such as additional beds, are typically not included in the room rates. To learn more, speak with the hotel or resort personally one or two days prior to your arrival.

We only provide e-voucher as booking confirmation, right after you complete your voucher purchase. Please present your voucher upon arrival at the hotel or resort. Otherwise, the hotel or resort reserves the right to charge a regular or full price.

A non-refundable booking cannot be cancelled. Please check the hotel’s cancellation policy or terms and conditions prior to making your booking.

If you would like to request for additional services, such as extra bed, early check-in or transportation to the hotel or resort, please contact the hotel or resort directly a few days prior to your arrival for arrangement. Please note that this is subject to availability during your stay period.